![]() ![]() I rolled it back to the previous version and it works fine. 1002 (rs5_release) was installed, Rescue Console will try to start, then immediately close and give me the crash screen. For mobile devices, you cannot control or make changes.Since Windows 10 Insider Preview 10. The remote assistance session is established, and you can then observe the customer's mobile device screen only.Then, the customer will enter the PIN manually. The customer should download and launch the app. The LogMeIn Rescue + Mobile app will be shown in the App Store or Google Play.During the remote assistance session, you and the customer can continue talking on the phone.The remote assistance session is established.Then select either Remote control session to control and make changes to the customer's desktop, or viewing session to observe the customer's desktop only.Select the session in the application and click Start Session.At the same time, you, the agent who is logged in to the LogMeIn Rescue Technician Console, will receive a sound notification in the console, and you will see that there is a new remote desktop session with status "Waiting.".The customer will then open the app and give the required permission. The page will open for the customer and will begin downloading the Support-LogMeInRescue application (Mac/Win).What Happens Next If the Customer Is on a Desktop Device Once the customer has successfully entered the PIN number on that page, then the LogMeIn application for either desktop devices (Mac/Win) or mobile devices (Android/iOS) will either be downloaded or will be opened in the App Store or Google Play for downloading.Instruct the customer to type the URL into the address bar of their web browser and enter the PIN number.While on a service call, click the Start remote assistance button.Įxample of the Remote Assist Session dialog.Make sure you are logged in to the LogMeIn Rescue Technician Console.The following procedure describes what you and the customer will do to start a remote assistance session via LogMeIn Rescue on either a desktop or mobile device. How to Start Remote Assistance During a Phone Callĭuring a phone call with a customer, you can provide immediate hands-on help with the click of a button. How to Send Numeric Information Service Queue.How to Transfer a Call with an Active Remote Assistance Session Sending Numeric Information.1.2.2 If the Customer Is on a Mobile Device.1.2.1 If the Customer Is on a Desktop Device.How to Initiate Remote Assistance During a Phone Call.Overview: Remote Assistance During Calls.How to Redial a Previously Dialed Number Remote Assistance.How to Connect a Voice Application to Your Call.How to Speed Dial Through External IVRs Recording and Voice.How to Release a Call Placing Calls and Using the Dial Pad.How to Schedule a Follow-up Activity Mute and Hold.How to Use Favorite Contacts Follow-ups.How to Make Consultations and Transfers Directory. ![]() How to Participate in a Conference Consultations and Transfers.How to Wrap Up After Call Work Callback Reservation.How to Reject an Incoming Call After Call Work and Dispositions.Call Controls Accepting/Rejecting Calls.User Interface Overview Getting Started. ![]()
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